Cancellation & Refunds Policy

Last updated: 10/7/2025

Introduction

This Cancellation & Refunds Policy explains your rights and our procedures regarding subscription cancellations and refunds for the Notirent service.

We believe in providing fair and transparent policies that protect both our users and our business.

Free Trial Period

7-Day Complimentary Trial

  • Full Access: Enjoy complete access to all Notirent features during your trial
  • No Commitment: Cancel anytime during the trial period with no charges
  • No Questions Asked: No need to provide a reason for cancellation
  • Instant Cancellation: Your trial ends immediately when you cancel

How to Cancel During Trial

  • Log into your Notirent account
  • Go to Account Settings > Subscription
  • Click "Cancel Trial" or "End Trial"
  • Confirm your cancellation
  • You will receive an email confirmation

Subscription Cancellation

When You Can Cancel

You can cancel your subscription at any time. However, the timing of your cancellation affects when the service ends:

Cancellation Rules

  • Immediate Cancellation: Your subscription will end at the next billing date
  • No Mid-Cycle Refunds: You will continue to have access until your current billing period ends
  • No Auto-Renewal: Your subscription will not renew after the current period
  • Service Continuation: You retain full access until the end of your paid period

How to Cancel Your Subscription

  1. Log into your Notirent account
  2. Navigate to Account Settings > Subscription
  3. Click "Cancel Subscription"
  4. Select your reason for cancellation (optional)
  5. Confirm your cancellation
  6. You will receive an email confirmation with your service end date

Alternative Cancellation Methods

  • Email: Send a cancellation request to our support team (see contact information below)

Refund Policy

General Refund Policy

Due to the nature of our service (real-time monitoring and notifications), we have a limited refund policy:

  • No Mid-Cycle Refunds: We do not provide refunds for unused portions of your subscription period
  • Service-Based: Our service provides immediate value through monitoring and notifications
  • Fair Usage: This policy ensures fair pricing for all users

Exceptions for Refunds

We may consider refunds in the following exceptional circumstances:

  • Technical Issues: If our service is completely unavailable for more than 2 working days
  • Billing Errors: If you were charged incorrectly due to our error
  • Duplicate Charges: If you were charged multiple times for the same period

How to Request a Refund

If you believe you qualify for a refund under our exceptions policy:

  1. Contact our support team (see contact information below)
  2. Provide your account details and billing information
  3. Explain the circumstances that warrant a refund
  4. Include any relevant documentation or evidence
  5. We will review your request within 5 business days

Billing and Payment Information

Billing Cycles

  • Monthly: €29.99 per month, billed monthly
  • Bi-Monthly: €39.99 every 2 months (Save €20)
  • Auto-Renewal: Subscriptions automatically renew unless cancelled

Payment Methods

We accept the following payment methods:

  • Credit cards (Visa, MasterCard, American Express)
  • Debit cards
  • PayPal
  • SEPA Direct Debit (for EU customers)

Payment Security

We do not store any payment information on our servers. All payment processing is handled securely by PCI DSS compliant third-party payment providers. We only receive confirmation of successful payments and subscription status.

Failed Payments

If your payment fails:

  • We will attempt to charge your payment method again
  • You will receive email notifications about failed payments
  • Your service may be suspended after 1 failed payment attempt
  • You can update your payment method at any time

Account Closure

What Happens When You Cancel

  • Your subscription will not renew
  • You retain access until your current billing period ends
  • You will receive email confirmations
  • Your account data is retained according to our Privacy Policy

Complete Account Deletion

If you want to completely delete your account and all associated data:

  1. Cancel your subscription first (if active)
  2. Contact our support team with your request (see contact information below)
  3. We will process your request within 30 days
  4. You will receive confirmation of account deletion

Warning: Account deletion is permanent and cannot be undone. All your data, preferences, and search history will be permanently removed.

Reinstating Your Subscription

If you change your mind after cancelling, you can easily reactivate your subscription:

  • Log into your account
  • Go to Account Settings > Subscription
  • Click "Reactivate Subscription"
  • Choose your preferred billing plan
  • Update your payment method if needed

Your subscription will resume immediately, and you'll be charged for the next billing period.

Questions or Concerns?

If you have questions about our cancellation or refund policy, please don't hesitate to contact us:

  • Email: support@notirent.com
  • Address: UnitB2, New Smithfield Market Whitworth Street, Manchester, England, M112WJ
  • Response Time: We typically respond within 24 hours

We're here to help and want to ensure you have a positive experience with our service.

Policy Updates

We may update this Cancellation & Refunds Policy from time to time. We will notify users of significant changes via email or through our service.

Continued use of our service after policy changes constitutes acceptance of the updated terms.